Effective Date: 1 January 2026  |  Last Revised: 24 September 2026

At ShanaiBD, we are committed to protecting your privacy and handling your personal data transparently, responsibly, and securely. This Privacy Policy describes how we collect, use, share, and protect your information when you use our Platform.

By accessing the Platform, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

• Identity Data: Name, username, company name, and profile details;
• Contact Data: Email address, phone number, WhatsApp number, and business address;
• Account Data: Password, login credentials, and account preferences;
• Business Data (Vendors): Service offerings, pricing, licenses, portfolios, and business documentation;
• Booking Data: Event dates, divisions, service selections, and enquiry messages;
• Payment Data: Billing information for premium features (processed by third-party providers).

1.2 Information Automatically Collected

• Device Data: IP address, browser type, operating system, and device identifiers;
• Usage Data: Pages visited, time spent, click patterns, and referring URLs;
• Location Data: Approximate location based on IP address (never precise GPS without consent);
• Cookies: Session cookies, preference cookies, and analytics cookies.

1.3 Information from Third Parties

• Social media platforms (when you log in or share content);
• Verification and fraud-prevention services;
• Analytics providers (Google Analytics, etc.).

2. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract Performance: To provide our Services and fulfil agreements;
• Legitimate Interests: To improve the Platform, prevent fraud, and ensure security;
• Consent: For marketing communications and non-essential cookies;
• Legal Obligation: To comply with applicable laws and regulations.

3. How We Use Your Information

We use your data to:

• Create and manage your account;
• Process booking enquiries and connect Clients with Vendors;
• Send transactional notifications (booking confirmations, OTP codes, etc.);
• Respond to support requests and resolve disputes;
• Personalise your experience and recommend relevant services;
• Analyse Platform performance and improve features;
• Detect, prevent, and address fraud, abuse, and security threats;
• Comply with legal, tax, and regulatory obligations.

4. Information Sharing & Disclosure

We do not sell or rent your personal information. We share data only in the following circumstances:

4.1 With Vendors

When you submit a booking enquiry, we share your name, contact details, event details, and message with the selected Vendor(s) so they can respond.

4.2 With Service Providers

We engage trusted third parties for:

• Cloud hosting and infrastructure (AWS, DigitalOcean);
• Email delivery (Mailgun, SendGrid);
• SMS and OTP services;
• Analytics (Google Analytics);
• Payment processing.

These providers process data only on our instructions and under strict confidentiality obligations.

4.3 Legal & Regulatory Disclosure

We may disclose information when required by law, court order, or government authority, or when necessary to:

• Protect our legal rights and property;
• Enforce our Terms & Conditions;
• Prevent fraud, abuse, or harm;
• Protect the safety of our users or the public.

4.4 Business Transfers

If ShanaiBD is merged, acquired, or sells assets, your data may be transferred as part of that transaction. You will be notified of any change in ownership or privacy practices.

5. Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for login, security, and core functionality;
• Preference Cookies: Remember language and display settings;
• Analytics Cookies: Understand how users interact with the Platform;
• Marketing Cookies: Deliver relevant ads on third-party platforms.

You can manage cookies via your browser settings. Disabling essential cookies may impair functionality.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law:

• Active accounts: For the duration of your account;
• Booking records: Up to 5 years for legal and tax compliance;
• Marketing preferences: Until you withdraw consent;
• Analytics data: Up to 26 months.

After retention periods expire, data is securely deleted or anonymised.

7. Data Security

We implement industry-standard technical and organisational measures to protect your data, including:

• SSL/TLS encryption in transit;
• Encrypted storage at rest;
• Role-based access controls;
• Regular security audits and monitoring;
• Employee confidentiality training.

Despite our efforts, no online transmission is 100% secure. If you suspect unauthorized access, contact us immediately.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — Request a copy of the personal data we hold about you;
• Rectification — Correct inaccurate or incomplete data;
• Erasure — Request deletion of your data ("right to be forgotten");
• Restriction — Limit how we process your data;
• Portability — Receive your data in a machine-readable format;
• Objection — Object to processing based on legitimate interests;
• Withdraw Consent — Withdraw consent for marketing at any time.

To exercise any of these rights, contact us at privacy@shanaibd.com. We will respond within 30 days.

9. Children's Privacy

Our Platform is not directed to children under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, contact us to have it removed.

10. International Data Transfers

Your data may be stored and processed in countries outside Bangladesh where our service providers operate. We ensure appropriate safeguards are in place, including standard contractual clauses.

11. Third-Party Links

The Platform may link to third-party websites with their own privacy policies. We are not responsible for their practices and encourage you to review their policies before use.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on the Platform at least 14 days before they take effect. Continued use after changes constitutes acceptance.

13. Contact Us

For any questions or concerns about this Privacy Policy, contact our Data Protection team:

• Email: privacy@shanaibd.com
• Phone: +880 1787 811434
• Address: ShanaiBD, Dhaka, Bangladesh

Your trust is our priority. We are committed to protecting your privacy and using your data responsibly to deliver the best possible experience.